— APPOINTMENTS — What if I can’t make my appointment? If you won’t be attending your scheduled session, please contact us as soon as possible so others that are waiting for an opening can take your time slot. You can request to reschedule by calling or emailing our office. Will I be charged if I miss an appointment? You will be charged the full session fee if you do not notify us via email or phone 48 hours before your scheduled appointment. Should a last minute emergency or sickness arise, your session fee will be waived when you notify us. What do I bring to my first appointment? We send out an email reminder before your first appointment which contains a welcome packet. You’ll want to fill out these forms and bring them with you, or email them to us before the appointment. Any reports or recent testings that are relevant from school or other providers are also important to bring. Can I speak to the therapist before my first intake appointment? We have a process for welcoming new patients into our practice. This begins with the patient making first contact and then us following up to gather and give information to make sure we are the best fit. If all checks out, then we’ll schedule the first intake appointment with your provider. If, during that process, something goes awry and the patient would like to speak to the assigned provider before the first appointment, we try to accommodate such requests. Is there a waiting room at the office? Yes. All of our offices have waiting rooms. As a parent, will the therapist meet with me if my child is the patient? Part of our intake process for new patients and families includes a meeting with parents or caregivers. During the course of therapy you and your child’s therapist can determine if it’s appropriate for you to attend sessions moving forward. Can the therapist prescribe medication? No, but we work with many excellent psychiatrists who can meet with you to discuss medication and issue prescriptions as part of your treatment. — INSURANCE — Do you accept my insurance? No. Our office is out-of-network. If you have insurance that offers behavioral health coverage for out-of-network providers, then we can provide you with a receipt to submit to your insurer. We do not submit claims. Tip: It’s a good idea to call your insurance when you decide to begin treatment to determine what your outpatient behavioral health coverage is. If you have out-of-network coverage you’ll want to be sure you have the address where you can send your receipts for reimbursement. Also check if you will require a prior authorization or referral as sometimes coverage is different for a 45 minute session versus an hour session. Your insurance may not reimburse you 100%. Having this information when starting treatment will help you decide if your are comfortable with your out-of-pocket expense. My insurance says I can’t be reimbursed for some of the services on my receipt. Some of the services our office provides such as behavioral support monitoring, telephone and email consultation, report writing, observations, behavior plans, documentation requests, traveling for appointments out of office, and other non-direct patient care services are not typically reimbursed by insurance. You should consider these services as an out-of-pocket expense that might not be reimbursed by your insurance. This will be in writing before you start treatment and your therapist will speak with you before providing these services so you are aware of charges before they occur. What are specific CPT codes I can ask my insurer about? The initial intake appointment: 90791 typically 60 minutes. For treatment sessions: 90834 for 45 minutes, 90837 for 60 minutes, 90846 for family therapy without the patient, 90847 for family therapy or home observation including couples therapy where the patient is present. For social skills group: 90853 Telehealth codes: 90791 (95), 90834 (95), 90837 (95), 90846 (95), 90847 (95). Important to note when submitting your receipts and claim forms for reimbursement from your insurance company. When submitting your claims and our receipt for reimbursement, make sure to note to your insurance company that checks should be issued to the patient, and not to the provider. We cannot endorse, cash and reimburse patients for checks mailed to our office made payable to our company. We will mail them back to the insurance company. — PAYMENT — Where can I mail my payment? Please mail payment to: Manhattan Psychology Group, PC 107 West 82nd St, Lower Level Suite 101, New York, NY 10024. Who do I make my check out to? Please make all checks payable to “Manhattan Psychology Group, PC”. How do I send payment using Zelle? Our preferred method of payment is Zelle, which is completely free with your debit/checking account. Go to the Zelle app (or your online banking app) and send payment to [email protected]. Can I pay with my credit card? Click on the “Resources” header at the top of our home page, and then select “Make a Payment” from the pull down. Or, you can just go here. There is a 3.5% charge that is automatically added to your total as a processing fee. Some families choose to have us charge their credit card for them automatically after each session. If this is your preference, please let us know and we’ll send you a form to complete. When is payment due? Payment is due at the time of your session. When services occur at school or when the patient is not present, you will receive an email description of your charges within a week. We ask for payment shortly after we send out this email. What if I make a late payment, or no payment? Our office may charge your credit card on file if we do not receive payment within 5 business days. Non-payment may result in legal action and incur additional fees. When will I get my receipt? We email receipts at the beginning of each month for all sessions paid for in the previous month (for example a receipt for any sessions in April will go out the first week in May). The receipt for the month is issued when all sessions from that month have been paid.
